Terms & Conditions Questions
Contact our support team via live chat or email with details of the disputed transaction. We'll investigate within 14 business days, review your account history and either reverse the transaction or explain why it was correct. Keep screenshots or confirmation numbers from your payment method to speed up the process.
Yes. Go to Settings > Account & Verification and select 'Close Account'. We'll deactivate your login, cancel any pending withdrawals and retain your data for seven years for regulatory compliance. If you have an outstanding balance, you must withdraw or forfeit it before closure.
DANA, OVO, GoPay and QRIS withdrawals usually land within 24 hours; bank transfers may take up to 48 hours depending on your bank. Verification holds can add 24 hours if additional identity checks are needed. You'll receive a confirmation email as soon as funds leave our account.
Each person is allowed one active account. Sharing logins, creating duplicate accounts or using accounts on behalf of others violates our terms and may result in account suspension. If we detect suspicious activity, we'll ask for additional verification before you can withdraw or deposit again.
Daily withdrawal limits depend on your account verification level and payment method. Standard accounts can withdraw up to 50 million IDR per day; higher limits are available after identity verification. Contact support if you need to increase your limit — verification takes 1 to 2 business days.
We collect your payment details to process deposits and withdrawals securely. Your data is encrypted, tokenised and never shared with third parties except where required by law. You can view all linked payment methods in Settings and remove any method you no longer use.
Report the issue to our support team with a screenshot and the date it occurred. We'll compare your account ledger with our transaction records. If an error is found, we'll correct your balance within 48 hours and send you a detailed explanation of what happened.
