Legal Questions Players Ask Us Most
Your account closure is immediate; you can't log in again. We retain transaction records and account history for the period required by law. Personal information — name, contact details, payment data — is deleted after that retention period unless local regulations require us to keep it longer. Request a data export before you close if you want copies of your records.
Yes. Contact our support team via email or your account dashboard Help section with a data-export request. We'll compile everything we hold — account details, transaction history, device info, communication logs — and send it to you within the timeline mandated by your local law, typically 10–30 days.
Every withdrawal is logged in your account history with timestamp, amount and payment method (DANA, OVO, GoPay or QRIS). We verify your identity before processing; you'll see a confirmation prompt in your account before funds leave. Check your payment app or bank for the incoming transfer, which shows nusa33 as the source.
Contact support immediately. We'll freeze your account, review login history and game activity, and check for unauthorized withdrawals. If we find unauthorized access, we'll reverse any fraudulent transactions and help you regain control. Change your password as soon as your account is secured.
Deposits are processed by your payment provider; those funds move from your wallet to our merchant account. Once the deposit clears into your nusa33 wallet, those funds are part of your account balance and subject to our terms. Withdrawal requests follow the same path in reverse — we send funds back to the same payment method you used to deposit.
We can suspend an account if we detect policy violations or fraud risk; we notify you immediately with the reason. If you believe the suspension is wrong, contact support to appeal and provide evidence. You retain the right to request your account closure and any unplayed balance withdrawal where local law permits. We process valid requests within our stated timeframe.
Your full account terms are available in the Footer → Legal section and inside your account dashboard under Settings → Account Policies. Review them before you open an account; by registering you agree to those terms. If any term is unclear, contact support for clarification.
